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Terms & Conditions

Gather T&C's

Welcome to Gather Wool, a website operated by Gather. These terms and conditions (the “Terms”) apply to the use of this website and by accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.

  1. Use of website

1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

1.2 You acknowledge that, while we take every care to ensure that the information on this website is accurate and up-to-date, errors and omissions may occur from time to time. We do not accept liability for any such errors and omissions.

1.3 You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

1.4 You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

1.5 You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without our express written consent.

  1. Orders

2.1 You may place an order to purchase a product advertised for sale on the website by following the on-screen prompts after clicking on the item you wish to purchase.

2.2 All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the “Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation.

2.3 The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

  1. Payment

3.1 We accept payment by credit card, debit card, Apple Pay, Google Pay or PayPal.

3.2 Payment for the products and all applicable delivery charges is in advance.

  1. Delivery

4.1 We will deliver the products to the address specified in the Dispatch Confirmation.

4.2 Delivery of the products will be made as soon as possible after your order is accepted and in any event within 14 days of your order.

4.3 We will not be liable for any delay in delivery of the products that is caused by a event outside our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the products.

  1. Returns and Refunds – View our delivery and returns page here

5.1 We will accept returns and provide a refund for any product purchased on the website, in the event that:

5.1.1 The product is faulty or damaged;

5.1.2 The product does not match the description provided on the website;

5.1.3 You have changed your mind within 14 days of receiving the product.

5.2 To initiate a return or request a refund, please contact our customer service team at hello@gatherwool.co.uk with your order number and the reason for the return.

5.3 All returned products must be in their original condition and packaging, and must be unwashed and unused. We reserve the right to refuse a refund or exchange if the product is not in a resalable condition.

5.4 Refunds will be processed within 14 days of receiving the returned product. The refund will be credited to the original payment method used for the purchase.

5.5 Customized orders are final sale and cannot be returned or exchanged.

  1. Intellectual Property

6.1 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6.2 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  1. Liability

7.1 The products sold on our website are provided “as is” and without warranties of any kind, either express or implied. We do not warrant that the products will meet your requirements or that their use will be uninterrupted or error-free.

7.2 To the fullest extent permissible under applicable law, we exclude all representations, warranties, conditions and other terms which might otherwise be implied by statute, common law or the law of equity.

7.3 Our liability to you in connection with any product purchased through our website is strictly limited to the purchase price of that product.

  1. Severability

8.1 If any of these terms and conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

  1. Entire Agreement

9.1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the products to you by us.

  1. Our details

10.1 This website is owned and operated by Gather.

10.2 You can contact us by email, at hello@gatherwool.co.uk

  1. Governing Law and Jurisdiction

11.1 These terms and conditions will be governed by and construed in accordance with the laws of England and Wales, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

11.2 If any provisions of these terms and conditions are found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be deemed to be severable from the remaining provisions, which shall remain in full force and effect.

11.3 These terms and conditions, together with our privacy policy and any other legal notices or statements published by us on this website, shall constitute the entire agreement between you and Gather in relation to your use of this website.

11.4 We reserve the right to make changes to these terms and conditions at any time. Your continued use of this website following any such changes will be deemed to be acceptance of the new terms and conditions.

11.5 If you have any questions or concerns regarding these terms and conditions, please contact our customer service team at [email protected]

  1. Dispute Resolution

12.1 In the event of any dispute arising out of or in connection with these terms and conditions, the parties shall first seek to resolve the dispute through amicable negotiations.

12.2 If the dispute cannot be resolved through negotiations, the parties shall submit the dispute to mediation in accordance with the CEDR Model Mediation Procedure.

12.3 If the dispute is not resolved through mediation within a reasonable time, either party may bring legal proceedings in accordance with these terms and conditions.

12.4 Any disputes arising out of or in connection with these terms and conditions, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the rules of the International Chamber of Commerce (ICC) . The arbitration shall take place in London, United Kingdom. The language of the arbitration shall be English.

12.5 The parties shall appoint an arbitrator mutually. In case the parties are unable to appoint an arbitrator mutually, the arbitrator shall be appointed by ICC in accordance with its rules.

12.6 The arbitration award shall be final and binding on the parties.

  1. Compliance with laws

13.1 User shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding use of the website and placing orders on the website.

  1. Jurisdiction

14.1 These terms and conditions shall be governed by and construed in accordance with the laws of United Kingdom. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of United Kingdom.

  1. Contact information

15.1 If you have any questions about these terms and conditions, please contact us by email at hello@gatherwool.co.uk

These terms and conditions constitute the entire agreement between you and Gather with respect to the use of this website and the purchase of products through this website. By using the website and placing an order, you agree to be bound by these terms and conditions.

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